Since Monday, several Android users have been complaining about apps like Gmail, and others, crashing on their devices.
Google, however, said that it is working on resolving the issue that caused Gmail and other Android apps to crash.
The problem, according to the official Android Twitter page, was caused by a bug in a previous version of Android System WebView.
Android System Webview is the system component that enables Android apps to display web contents.
Android System Webview is used by many app, however, the app crash issues only affected a number of apps.
While Google said it would deliver the solution to the devices automatically, it has also created a guide on how users can correct the crash without waiting for the automatic fix.
Many users went ahead to uninstall updates on Android System Webview, as suggested by Samsung Support US.
This fixed the issue for many users, but quite a number did not have the issue resolved, even after uninstalling the updates.
To correct the issue, Android users can follow the following steps:
- Open Play Store app.
- Search for Android System WebView.
- Select the “Update” option.
These steps should be repeated for Google Chrome.
While responding to the app error, Google apologized to its users, assuring them of their commitment to app reliability.
“We apologize for the inconvenience and thank you for your patience and continued support,” Google said in an update on its Gmail status dashboard.
“Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better,” it added.
Users that have uninstalled updates on Android System Webview, are advised to reinstall the updates by following the steps above. Having an updated app is important in order to get the latest security fixes.