Ring, a smart home brand owned by Amazon, is currently battling with safety issues. This safety issues have led to the recall of around 350,000 units of its second generation smart doorbells.
The U.S. Consumer Product Safety Commission (CPSC), in conjunction with the Public Health Agency of Canada, on Tuesday, posted a recall for 350,000 smart doorbells sold in the U.S., as well as 8,700 units sold to the Canadian market.
According to the safety monitoring agency of both countries, the devices were recalled because errors in screwing during installation could get the battery damaged, and the damage may result in the device overheating, posing a potential fire or burn hazard.
In the case of proper installation, the device has been recorded to pose no threat to safety of its users and their property.
According to the recall notice, as of November 5, Ring has received one reported incident in Canada, with no reports of injury.
In the United States, however, the company have received 85 reports of incidents, 23 reports of property damage and 8 reports of minor burns.
A spokesperson of Ring was reported by TechCrunch to have said:
“The safety of our customers is our top priority. We have, and continue to work cooperatively with the CPSC on this issue, and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions. Customers do not need to return their devices.”
The specific doorbells affected are second generation video doorbells sold between June and October, 2020, for around $100, with the model number 5UM5E5.
Although, Ring noted that users who have installed the smart doorbell with the correct screws ought not to have issues. However, the manufacturer ask users whose product was made between the afformentioned period, to contact their customer support team for assistance.
It would be recalled that in September, Amazon launched the Ring Always Home surveillance drone. This autonomous drone is fitted with tech that makes it capable of flying around, and inside the house to give its owner a perspective of any part of the house via video feeds in real time.