Founded by Santiago Suarez Ordoñez, Ashley Wilson, and Moiz Virani, Momentum, is a customer intelligence platform based in San Francisco. The platform captures customer intelligence through call recordings, emails, and Slack messages. This data is then converted into actionable insights to predict and prevent customer churn, alert revenue leaders of forecast risks, streamline processes, and automate routine tasks. The AI-driven platform aims to identify operational blind spots and optimize workflows, allowing customer-facing teams to operate more efficiently.

The platform recently announced that it has secured $13 million in Series A funding, bringing its total funding to $18 million. The round which was led by FirstMark Capital, saw participation from Stage 2 Capital and existing investors Basis Set Ventures and Leadout Capital.

According to the company, the funds will be used to expand operations and further develop Momentum’s platform.

Commenting on the funding, Santiago Suarez Ordoñez said, “The traction and incredible retention we’re seeing can only come from driving real impact for our customers. What excites me most is that we’ve just begun to explore what’s possible.”